BBPOS Chipper 2X BT, BBPOS WisePOS E and M2 Card Reader Setup and Trouble Shooting Guidance

BBPOS Chipper 2X BT 

BBPOS Chipper2x BT LED status lights

Set up BBPOS Chipper 2X BT Reader

Troubleshoot BBPOS Chipper 2X BT Reader

 

M2

M2 LED status lights

Set up M2 Reader

Troubleshoot M2 Reader

 

BBPOS WisePOS E

BBPOS WisePOS E LED status lights

Set up BBPOS WisePOS E Reader

Troubleshoot BBPOS WisePOS E Reader

 

BBPOS Chipper 2X BT

BBPOS Chipper 2X BT LED status lights

Whenever the BBPOS Chipper 2X BT is turned on, the LED located beside the power button shows the reader’s current status. Below is the meaning of each light option.

LIGHT MEANING:

None

The reader is off

Flashing blue every second

The reader is on and ready to connect to a device. (Will turn off after 5 min.)

Multicolored flashing

The reader has been discovered using Bluetooth Proximity and is ready to connect.

Steady blue

The reader is connected to a device.

Flashing blue every 5 seconds

The reader is in standby mode. (Will remain in standby for 10 hours after app connection)

Alternating red and magenta

The reader is charging.

Flashing red

The reader’s battery is low.

Rapidly flashing blue and orange

The reader has finished installing a software update. If the reader is unresponsive after the update completes, restart the reader by turning it off and on.

 

Set-up my BBPOS Chipper 2X BT card reader

Ordering Your Card Reader

Ordering a card reader is easy! Just head to Settings and under Payments tap Card Readers. Here you will have the option to order however many card readers your business needs and we'll ship them directly to you.

 

Mobile Setup

Setting up your new Card Reader POS device is simple! 

Just for additional insight 😀 here are a few Suite Tips and tutorial(s) on how to get started:

If you're running into any connectivity issues please check out our Troubleshooting FAQ page HERE.

Once you have the card reader, make sure to turn on the card reader feature in the app.

Select settings > Features > Card Reader > Toggle on > Save.

To connect your card reader to PocketSuite, make sure to:

1) Keep your card reader turned off. Tap on the Homescreen > tap on Charge. When you are ready to process a charge, select the client's name and enter the amount or select items > tap on charge > select card reader > add a tip (if you have gratuity turned on) > next 

2) You will see a connecting screen. At this step, turn on our card reader by pushing the power button. There is a light on the side of the card reader that should be blinking blue. This means that the device is pairing to the app

3) Once connection is made, you will see a connected screen and the ability to move forward with the charge. You're all ready to accept payments from clients!!

  • Moving forward, Tap Charge > Enter Amount > Add Client > Tap Charge > Auto-magically pair & connect with Card Reader > Tap/Insert/Swipe approved payment type 

Ensure that your card reader is ready to rock and always up-to-date by visiting your card reader details screen.

Settings > Payment > Card Reader > Details Screen (you can also check to see if your device has the latest firmware version, ensuring that you're taking advantage of all the latest abilities and security features).

To learn more about the Point of Sale system (Charge on the home screen) you can check out our Suite Center article here.

 

Video walkthrough

 

Troubleshoot BBPOS Chipper 2X BT reader

 

Important Notes:

  • Ensure the device is fully charged before use.
  • Ensure the card reader is nearby to ensure strong connection.

 

Turning the reader on and off

To turn on the BBPOS Chipper 2X BT, press and release the power button. The status light turns on to show it has power and turns off after 5 minutes if it doesn't connect to a bluetooth device. 

When the reader is connected to a device running your PocketSuite app, the status light shines steady blue. If inactive for more than 30 seconds, it enters standby mode to conserve power, and the status light begins flashing at 5-second intervals. The reader stays connected to your iOS or Android device while in standby and automatically exits standby mode when you resume activity. The reader automatically turns off after 10 hours of inactivity.

To turn the reader off manually, press and hold the power button until the status light goes out. You don’t need to turn off the reader to conserve power.

 

Standby mode:

When the reader connects to the PocketSuite app, the card reader status light reflects as a steady blue. If inactive for more than 30 seconds, the reader enters standby mode to conserve power. If this happens, the status light begins flashing in 5-second intervals. The reader stays connected to your iOS or Android device while in standby and automatically exits standby mode when you resume activity.

NOTE: The reader automatically turns off after 10 hours of inactivity. 

 

Charging the reader

To charge the BBPOS Chipper 2X BT, use the included micro USB cable. The USB port does not work for connecting the reader to a device—it’s only for charging.

 

Updating reader software

You must support updating the BBPOS Chipper 2X BT from your app. The reader cannot update itself. 

In PocketSuite, you'll get a notification that an update is available, show whether the update is required, and provide a button to continue with the update. Not installing a required update can stop a reader from accepting payments.

 

How do I connect/pair my card reader to my phone?

The card reader does not connect through your phone's bluetooth, instead the card reader connects directly to the PocketSuite app.

To start, make sure your card reader is not connected to your phone's bluetooth. If it is, please forget or disconnect device from the bluetooth settings. Also, make sure your card reader is turned off. 

Open your PocketSuite app and on the homescreen, tap on charge.

You'll want to select the client's name and add the charge amount or items. Tap on next and you will see a connecting screen. On this screen, turn on the card reader. You should see a blinking blue light which means it is pairing with the app. This should only take a couple seconds. Once paired, you will see a connected screen to move forward with the charge. 

 

How long will my Card Reader’s battery last?

With typical usage, you will only need to charge the reader fully once per day. We recommend charging overnight.

 

My card reader is unresponsive?

If your card reader ever becomes unresponsive, first start by restarting your device. If the issue persists, please follow the steps below:

  • Please use a paperclip to press the reset button at the bottom for reboot.
  • Please ensure you verify connection with app after reset is complete
  • If not, run through the standard setup process

 

My card reader is not processing payments?

If your card reader ever becomes unresponsive, first start by restarting your device. If the issue persists, please follow the steps below:

  • Please press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again. 
  • The device may be at lower battery level, please use the USB cable to recharge it, then retry. 
  • Please ensure the device or smartphone/tablet is within the reception range. Swiping or inserting card 
  • Please check if the device has power when operating and ensure devices are connected. 
  • Please check if the application instructs to swipe, insert or tap card. 
  • Please ensure that there is no obstacle in the card slots. 
  • Please check if the magstripe or chip of the card is facing the right direction when swiping or inserting card. 
  • Please ensure that your phone/ tablet is a supported model for this device’s operation. 
  • Please swipe or insert card with a more constant speed. Tap Card 
  • Please check if your card supports NFC payment. 
  • Please ensure if your card is placed within 4 cm range on top of the NFC marking. 
  • Please take out your NFC payment card from wallet or purse for payment to avoid any interference.

 

M2

M2 LED status lights

Check the battery status

When the Stripe Reader M2 is on, you can press and release the power button once to check the battery level. The LEDs on top of the reader show the current status.

LEDS MEANING
🟢 🟢 🟢 🟢  Full charge
🟢 🟢 🟢 ⚪ 75% charge
🟢 🟢 ⚪ ⚪ 50% charge
🟢 ⚪ ⚪ ⚪ 25% charge
First light green and second light flashing green Charging

 

Set up my M2 Reader

Turn the reader on and off

Turn on the Stripe Reader M2 by pressing and releasing the power button. The status LEDs turn on for 2 seconds and the reader beeps twice. The reader waits for a Bluetooth connection for five minutes before turning off.

When the reader connects to a device running your app, the status LEDs on top of the reader flash four times. After connecting, the first status light begins flashing at five second intervals. The reader stays connected to your iOS or Android device while in standby mode and automatically exits standby mode when you resume activity.

When connected, the reader automatically turns off after 10 hours of inactivity. You can turn off the reader manually by pressing and holding the power button for four seconds. You don’t need to turn off the reader to conserve power. When the reader turns off, the four LEDs light up and then turn off one by one to indicate it has turned off.

With typical usage, you only need to charge the reader fully once per day.

 

Charge the reader

To charge the Stripe Reader M2, use the included cable or a USB 2.0 cable.

 

Troubleshoot M2 reader

M2 Reader not turning on

  1. Check for physical damage to the reader.

  2. Ensure the reader is charged by plugging it into a wall outlet.

  3. Allow the unit to charge for 30 minutes and attempt to turn it on by pressing the power button for a few seconds.

  4. If the status lights do not turn on after the power button is pushed once, try a different power outlet to charge the device.

  5. Use a paperclip to reset the device using the reset button located at the back of the reader, near the USB port. Wait a couple of minutes and attempt to power on the reader again.

If the reader does not power on after following the steps above, contact Stripe support.

 

BBPOS WisePOS E

BBPOS WisePOS E LED status lights

Whenever the card reader is turned on, the LED located beside the power button shows the reader’s current status.

The small LED on the front of the reader is the transaction status indicator. 

 

Battery and charging status

When the BBPOS WisePOS E is on, you can check the battery level in the left LED array.

LEDS MEANING
🟢 ⚪ ⚪ ⚪ Charging or full charge

 

Contactless and reader status

When you connect to the BBPOS WisePOS E, you can check the reader status in the right LED array.

LEDS MEANING
🟢 🟢 🟢 🟢 Reader is in bootloader mode.
First and last light flashing green Reader integrity check failed or reader tampered.
⚪ ⚪ 🟢 🟢 (2 seconds) Reader is experiencing a hard fault and might need replacing. Please contact support.

 

Set up my BBPOS WisePOS E card reader

Turn the reader on and off

When you first receive the device, install the battery. With the back of the device facing you, lift up from the indentation at the bottom left corner to detach the back cover. Insert the battery by sliding it into the exposed slot with the gold connectors at the top aligned. After the battery is in place, charge the reader by using an outlet or the optional ethernet dock. Connect the reader to power by plugging the provided cable into the port with the lightning bolt symbol.

After the reader is fully charged, hold down the power button on the right hand side until the screen turns on. After the device powers on, press the power button to sleep or wake the device. To fully power off the device, hold down the power button until the power off option is shown on the screen, then select it.

In a countertop deployment, leaving the device on for extended periods is expected. With a full charge, you can expect the battery to last about eight hours.

 

Screen timeout

There is a one hour screen timeout when the reader is not connected to a power source. The screen timeout is intended for optimal battery performance. The device screen will turn on automatically whenever a device interaction occurs (such as touching the screen) or payment is requested.

 

Access settings

To open the settings menu, swipe right from the left edge of the reader screen to reveal a Settings button. Tap the Settings button and enter the admin PIN 07139. From here, you can update your WiFi settings or generate a pairing code for device registration. Battery status is displayed at the top right of this screen. To close the settings menu, click the back arrow in the top left corner.

 

Connect the reader to the internet

Because the BBPOS WisePOS E is a smart reader, its reader software communicates directly with Stripe, managing connectivity through a LAN. The reader must connect to the same local network as your point of sale application. If you’re running into issues connecting your reader to the internet, follow the troubleshooting steps to diagnose the issue.

 

WiFi

To connect to WiFi or switch networks, go to settings, then select WiFi settings to choose the network and connect. Attempting to join a new network disconnects the reader from any existing wireless connection.

Your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected. The WisePOS E does not support non-password-protected networks, enterprise networks and IPV6 networks. Follow the troubleshooting steps to diagnose issues with IPV6 networks. Non-password-protected networks or enterprise networks are not supported. If needed, you can set a static IP on the device from the Wireless settings screen.

 

Ethernet

Ethernet connectivity requires the use of an optional dock, which provides wired Ethernet connectivity and keeps your smart reader fully charged using the included charging cable. You can purchase the dock separately through the Stripe dashboard. The Ethernet Dock features a 10/100 Ethernet port and rubber feet for stable countertop use.

To set up the dock:

  • Connect the Ethernet cable from your dock to your router.
  • Connect the dock to power. It has a minimum power requirement of 5V-2A (10W) and includes a charging cable, which you can plug into any USB-A power adapter (not included).
  • When both cables are connected, insert the reader into the dock.

To confirm that the reader is properly docked, verify the reader is charging and the Ethernet icon is visible in the status bar.

 

Network priority

The BBPOS WisePOS E prioritizes connecting through Ethernet if possible. Even if previously configured for WiFi, the reader switches to using an Ethernet connection when connected to the dock with a plugged-in Ethernet cable. If the reader is removed from the dock, it switches back to the WiFi connection.

The BBPOS WisePOS E resets its priority to Ethernet when rebooting. Even if previously configured for WiFi, the reader switches to Ethernet if it detects an Ethernet cable connection while starting up.

If the reader is docked but there is no Ethernet cable plugged in, it uses WiFi. Regardless of connectivity while docked, you can still connect to WiFi and manage networks on the device.

 

Change the UI appearance

By default, the user interface of your BBPOS WisePOS E reader uses a dark theme.

You can change the appearance of the UI to use a light theme in the settings menu. Swipe right across the screen to access the settings menu, and select your appearance.

Change the default reader language

The BBPOS WisePOS E supports changing the reader language in the settings menu. Swipe right across the screen to access the settings menu, and select your language.

 

Troubleshoot BBPOS WisePOS E reader

To begin troubleshooting, use the following common scenarios to help diagnose the issue.

 

Reader is unable to connect

To check connectivity, go to settings, then select WiFi settings. This displays all available WiFi networks. To see more details about the connection, tap on the connected network name.

  • Make sure the network is connected and has internet access.
  • The signal strength is good.
  • The device has an IP address assigned.
  • The subnet matches the one that your application is connected to.

 

Reader is unable to connect to Ethernet, even though docked

You must connect both cables before inserting the reader into the dock. Remove the reader and re-insert into the dock.

 

Reader is unable to update

If your reader doesn’t update, it’s possible that it can’t connect to Stripe. To check its connectivity to Stripe, go to settings, then select Diagnostics. This displays a list of troubleshooting tests. Check Stripe connectivity and ensure it says “Passed.” If the Stripe connectivity test fails, follow these steps.

If you use a router, please refer to your router’s manual and reconfigure the networking setup.

 

Reader has IP address, but is unable to communicate with Stripe

Here are some common reasons why this happens with corresponding troubleshooting steps.

  • Stripe endpoints can’t be accessed:

    • Check your computer’s firewall/deny-list.
  • The network source isn’t connected to the internet:

    • In the case of bridged connections, ensure that the selected source is connected to the internet.
    • In the case of router connections, refer to your router’s documentation to restart the network.

 

Reader has IP address and can communicate with Stripe, but not with your point of sale application

Make sure the device running your point of sale application and your reader are able to communicate over the local network (typically this means they’re on the same subnet).

Stripe Terminal requires that both the point of sale application and the reader are able to interact with specific domain names, all of which are allowlisted on your network.

Stripe Terminal also requires that your reader be assigned an IP address in one of the private IPv4 address blocks.

Some ISP provided routers only support IPV6 addresses which are not supported by the WisePOS E. Most 3rd party routers support IPV4 and IPV6. You may create a separate network using a 3rd party WiFI router and connect your WisePOS E to the new network.

Some DNS providers block DNS resolution of local IP addresses. You can check whether DNS resolution is successful by going to settings and selecting Diagnostics, and checking the DNS resolution test results. Stripe Terminal uses the partially qualified domain name *.[random-string].device.stripe-terminal-local-reader.net, which resolves to the local IP address of your BBPOS WisePOS E. If your DNS provider blocks local IP resolution, change your network settings to use one of the following DNS providers:

Please contact support for more information.

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