Why was my cannabis or CBD-related message blocked?

While many states have legalized it, federal laws prohibit the sale of cannabis. As such, business messages related to cannabis or CBD products are not allowed in the United States. 

Our telephone and SMS provider, Twilio, strictly forbids messages that relate to the sale or marketing of cannabis products in its messaging policy.

To comply with this policy, we may automatically block messages with the following terms:

  • Cannabis
  • CBD
  • Marijuana

You will be notified via an error message in the PocketSuite app when a cannabis or CBD-related message has been blocked.

Do you have more questions on this topic? Reach out to our team in the app or book a customer support call.

Have more questions? Submit a request
Powered by Zendesk