PocketSuite has a great feature that will automatically remind your clients of their appointments or payments due. Turn on the feature by going to Unlock more features > reminders > save to get started.
Head to settings>notifications. This sets the default for notifications. You can still change them manually for clients in their profile or when scheduling a client. Whenever you see Send Via, you can make the change.
Go to settings > notifications > appointment reminders to adjust the default for your appointments and payment reminders.
You can also make edits at the client level to override the default settings.
You can also override these settings as you're scheduling an individual appointment.
The appointment reminder message is standard and is as follows:
Hi Client: Just a friendly reminder about your upcoming appointment with Business Name on Oct 27th at 11:00 am PDT - the link to the appointment is below. Best, Your Name, Your Business Name, Your Phone Number
If you'd like to customize the text of your reminders, you can use a Smart Campaign- the type "Send prep for appointment" will allow you to send any message you like before a client books.
Protip: There's a period of "quiet time" between 8pm-8am, so if your settings would have your reminder go out during that time, include a client email and change the "send via" to both text and email so they're sure to get their reminder!
Check out the video here: