How can I use my existing business number in PocketSuite?

You can port your number into PocketSuite! First confirm that the number you are looking to port is not the cell phone login number that you use to login to this PocketSuite account.

You have two options for porting:(1) Pay a one time fee of $50 or (2) Become an annual subscription plan subscriber. 

Then, send us a message with how you'd like to do the payment and then complete the following steps:

Send us the following information to

1) The authorized user or owner’s first and last name.

2) The corresponding service address. This must be an actual physical address. PO Boxes are not valid addresses.

3) A Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier.

4) Obtain a Customer Service Record (CSR). To obtain, you’ll need to contact your current carrier (likely their Porting Team). Please specify that you want the customer service record on file with the carrier, not merely your billing records. Therefore, it’s best to ask specifically for the CSR.

5) A scanned (or electronic) copy of the most recent phone bill within the last 30 days that includes the account, owner/authorized user name, & address information for the numbers you’d like to port.

Make sure you register your business number with PocketSuite. Even if you’ve registered this business number on another platform, telephone carriers require you to register numbers on the current platform providing your business number. Now that you are porting your business number to PocketSuite, PocketSuite is now responsible for all aspects of ensuring your number is registered with the appropriate agencies.

The Campaign Registry (TCR) is the telecom industry getting its “house in order” to reduce the growing problem of SMS text spam. Every telecom carrier is involved, including AT&T, Verizon, Sprint, T-Mobile, and more and every company that issues local business lines, such as Google Voice, RingCentral, and PocketSuite is affected. The regulation will require all local business lines to register with the TCR. Those who don’t will become subject to spam filtering.

To register your business number with PocketSuite, you will see a TCR Registration banner on your home screen. When you tap it, you will be given information and a video on TCR Registration (what it is? and why it is important?).


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