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FAQ

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  • All my work is done at my business address. Where do I add this?
  • Can I require clients to pay deposits when they book an appointment?
  • Can my clients download the app?
  • Desktop Login Troubleshooting
  • How can I add more features?
  • How can I use my existing business number in PocketSuite?
  • How do I change my subscription with PocketSuite?
  • How do I charge clients who no-show or cancel last minute?
  • How do I import my class list?
  • How do I import my clients?
  • How do I import my packages?
  • How do I import my services?
  • How do I restrict clients from adding appointments to my calendar?
  • How do I set my general business hours?
  • How do I set my own login passcode?
  • How long does it take for me to receive my money?
  • How long does it take to be able to start accepting payments?
  • How to set my timezone?
  • I am a business owner outside of the U.S. and would really like to use the app!
  • I need to update my login number. What do I do?
  • Is PocketSuite secure?
  • Is there a desktop version?
  • Is there a way to have new clients complete a form when they book an appointment?
  • Is there a way to have new clients sign a contract when they book an appointment?
  • The Campaign Registry (TCR)
  • The sales tax rate is incorrect. How can I change this?
  • Using your Premium Business Number
  • What about HIPAA compliance?
  • What are your fees?
  • What Information Can I Import Into My Account?
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