Every payment in PocketSuite shows three numbers: Total, Payment, and Payout. The gap between them is your processing fee. This Spotlight video explains what each number means in about a minute.
Watch the video
Video link: https://vimeo.com/1225343503
What you'll learn
- Total is what you billed.
- Payment is what the client's card was charged.
- Payout is what you receive after the processing fee.
- Card-present payments are 2.9% + $0.30. Card-not-present payments, like an online payment link, are 3.2% + $0.30.
- Turn on the surcharge to pass the processing fee to your client.
Quick reference: Read Your Payout
Here's how the same $100 payment looks with the surcharge off and on:
- Surcharge off: Total $100, Payment $100, Payout $96.80. You absorb the 2.9% + $0.30 fee.
- Surcharge on: Total $100, Payment $103, Payout $99.70. Your client covers the fee, and you keep the total minus $0.30.
Note: Surcharge has one global default, but you can turn it on or off for each booking when you schedule. On a subscription, the setting you choose during setup repeats on every recurring charge. Check the Total screen on each booking instead of assuming it matches your default.