A canceled no-show and a charged no-show are not the same thing in PocketSuite. This Spotlight video shows you how to catch no-show fees that never fired and how to track repeat no-shows.
Watch the video
Video link: https://vimeo.com/1245143150
What you'll learn
- Your fee auto-charges only when the client cancels inside your deadline window and the appointment required a credit card to book.
- A no-show isn't a cancellation, so no automatic charge fires. Attach a note to the appointment, then invoice the fee yourself.
- Use a Client Field to flag repeat no-shows, and pair it with an icon or color tag so it's visible at a glance.
Quick reference: Weekly Attendance Audit
Run this every week:
- Pull this week's calendar and flag every appointment with no cancel, no confirm, and no client on-site.
- For each one, attach a note on the appointment logging it as a no-show.
- Manually invoice the no-show or late fee. Don't assume it auto-charged.
- Confirm the appointment was set to "Requires credit card" at booking. If it wasn't, the fee isn't enforceable.
- Update the client's no-show field if this is a repeat occurrence.
- Check that no linked package or subscription session was silently burned instead of billed.
Tip: Pair the no-show field with an icon or a color tag so repeat no-shows are visible at a glance.
Note: Set your fee and deadline in Settings > Cancellations, and require a credit card in Settings > Scheduling > Require CC.