Franchise reconciliation helps you confirm your numbers before you flag a gap to your franchise finance lead. This Spotlight video shows you which reports to pull and which settings to check first.
Watch the video
This video is private. Reach out to your corporate team for access. In the meantime, browse the content below for general tips.
What you'll learn
- Start from the Rollup Sales dashboard. It shows gross income across every location and disregards refunds.
- Use Rollup Income when you need a number that accounts for refunds.
- View your royalty income on the Royalty dashboard.
- Check how sales tax is calculated before you assume the totals are wrong: at your business location or at the transaction location.
Quick reference: Isolate Before You Assume
Run this checklist every period, before you flag a reconciliation gap to your franchise finance lead:
- Pull both Rollup Sales and Rollup Income. Confirm which one your template expects before you start.
- Cross-check the Royalty dashboard for the exact period you're reconciling.
- Open Income > Sales Tax and note what was actually collected. It's deposited with your next payout, not filed automatically.
- Check whether sales tax is set to "At business location" or "At transaction location" for each location. A mismatch here isn't a math error.
- Flag any payment-method posting differences before you assume the totals are wrong.
- Only escalate a gap after you isolate refunds, sales tax, and payment-method differences.
- Watch the timing of refunds. A refund hits the pay period it's issued in, not the one the original sale happened in. If you sell on 8/19 and refund on 9/2, the following week's payout takes the hit.
Bottom line: A reconciliation gap is usually a which-report, which-setting problem, not a math error.