With PocketSuite's Reservations feature, you can schedule clients for multi-day or overnight stays, from boarding kennels and pet hotels to retreat centers and equipment rentals. This article covers how to set up and use overnight reservations.
For stays where clients drop off and pick up on the same day, see Same Day Reservations.
Creating a Reservation
Before you begin: enable the feature under Settings > Features > Overnight reservations.
Go to Settings > Overnight reservations and select + Add an overnight reservation. You can start from scratch or choose an industry-specific template.
- Name and description. Add a name and description, and pick a calendar color.
- Price. Charge by night, by day, or set a fixed price for the whole stay. See Price reservations by day or night.
- Duration. Use a fixed number of days and nights, or a flexible duration if the length varies per client.
- Check-in and check-out. Set default times, or make them flexible. See Check-in and check-out times for how this affects resource availability.
- Customize. Add smart tasks, add resources (rooms, kennels, equipment), and set a reservation capacity. Attach any products, forms, or contracts, then hit Save.
Requires Staffing
The Requires staffing toggle controls whether a reservation needs a team member available to book it.
- On (default): a team member must be available for the booking, and it counts toward their reservation capacity.
- Off: no team member is required to book. You can still assign one manually, which then counts toward their capacity. At least one team member must be available for check-in.
This is useful for facilities like boarding kennels, where the kennel needs to be available but a specific team member does not.
Maximize Reservation Availability
Under Settings > Scheduling, Maximize reservation availability lets PocketSuite split a stay across resources, or move future reservations between resources, to fit new bookings.
| Option | Description |
|---|---|
| Never | No splitting or moving of reservations |
| 1 move per week | Up to 1 resource reassignment per week |
| 2 moves per week | Up to 2 resource reassignments per week |
| 3 moves per week | Up to 3 resource reassignments per week |
| Completely maximize | As many moves as needed to maximize availability |
The Resource Calendar
Reservations can use different resources on different days, for example the first three nights in Kennel A and the last two in Kennel B. To see your whole facility by resource and reassign bookings across days, use the Resource Calendar (Calendar > Resources, available on the Facility plan).
For full details on locations, assignment mode, and reassigning bookings, see Resource calendar.
Related Articles
- Same Day Reservations
- Resource calendar
- Price reservations by day or night
- Check-in and check-out times
- Scheduling a reservation
- Book a reservation online
- Reservation Dashboard
- Smart Tasks for reservations
For a visual walkthrough, check out the video below: